What is GulabiSa?

GulabiSa is a contemporary brand inspired by the colours, patterns, and textile traditions of Rajasthan. We bring block-printed textiles into everyday, modern living through thoughtfully designed products.

Where does GulabiSa ship?

We currently ship across India.

International shipping is not available at the moment.

Are GulabiSa products handmade?

Our products celebrate traditional textile techniques, and many pieces feature handcrafted elements. Because of the nature of the printing and textile processes, slight variations in colour, print placement, texture, or finishing may occur. These are natural characteristics and are not considered manufacturing defects.

What are GulabiSa tote bags made of?

Our tote bags are made from 100% cotton.

Are the tote bags block-printed?

Yes. Our current tote bags are block-printed.

Will my product look exactly like the pictures on the website?

There may be minor variations in colour, print placement, texture, or finishing. These variations are natural to the product and its printing process and are not considered defects.

Please also keep in mind that colours can appear slightly different depending on your screen and display settings.

Are GulabiSa tote bags washable?

Yes. Our tote bags can be hand washed or machine washed.

For best results:
• Gentle hand wash separately in cold water.
• Do not bleach.
• Line dry in shade.
• Iron on low if needed.
• Natural dyes may cause minor colour bleeding initially.

Are all GulabiSa designs restocked?

Not necessarily. Our current stock consists of one-of-a-kind designs, and some designs may be limited edition and may never return.

If you love a particular design, we recommend purchasing it while it is available.

You can also contact us to ask about possible restocks.

Does GulabiSa offer customisation?

Not currently. We do not currently offer customised or personalised products.

Can I pre-order a product that is out of stock?

Not currently. GulabiSa does not currently accept pre-orders.

Do I need to create an account to place an order?

No. You can place an order on GulabiSa without creating an account.

How will I know that my order has been placed successfully?

Once your order is placed, you will receive an order confirmation via WhatsApp or SMS using the contact details provided during checkout.

Will I receive an invoice?

Yes. Your invoice will be included with your shipment.

Can I change my order after placing it?

No. Orders cannot be modified after they have been placed.

If you need to change something, you can request cancellation before the order is dispatched and place a new order.

Can I cancel my order?

Yes, but only before the order has been dispatched.

Once an order has been shipped, it cannot be cancelled.

Eligible cancellations receive a full refund through the original payment method.

What if I entered the wrong shipping address?

Please check your address and contact details carefully before placing your order.

Once an order has been placed, the order cannot be modified. If the parcel is returned to us because of an incorrect or incomplete address, the order will be cancelled and the refund will be issued after deducting applicable forward and/or return shipping charges.

What payment methods do you accept?

We currently accept:
• UPI
• Credit cards
• Debit cards
• Net banking

Do you offer Cash on Delivery?

No. Cash on Delivery (COD) is currently not available.

Is my payment information secure?

Payments are processed through the payment infrastructure used by our online store. GulabiSa does not need to store your complete payment card details to process your order.

For more information about how payment and personal information are handled, please refer to our Privacy Policy.

Are discounts and offers available?

GulabiSa may announce promotional offers and discount codes from time to time on our website or social media channels.

Unless specifically stated otherwise, only one discount code can be used per order.

How quickly will my order be dispatched?

Orders are processed and dispatched on the same business day after your order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

How long will my order take to arrive?

Once dispatched, estimated delivery times are:
• Metro cities: 4–6 business days
• Rest of India: 6–8 business days

These are estimated timelines and may be affected by weather, public holidays, operational delays, remote delivery locations, or circumstances beyond our control.

How much does shipping cost?

We offer:
• Free shipping on all prepaid orders above ₹699.
• A flat shipping fee of ₹99 for orders below ₹699.

Applicable shipping charges will be displayed at checkout before payment.

Which courier do you use?

Orders are currently shipped through India Post Speed Post.

As GulabiSa grows, we may work with additional courier partners to improve the delivery experience.

How can I track my order?

Once your order has been dispatched, tracking details will be sent to you via WhatsApp using the mobile number provided during checkout.

My order is delayed. What should I do?

If your order has gone beyond the estimated delivery timeline, contact us via WhatsApp or email. We’ll check the status with the courier and help you with the next steps.

My tracking says “delivered”, but I haven’t received my order. What should I do?

Please contact us as soon as possible via WhatsApp or email.

We’ll check the delivery status with India Post and help investigate the issue.

What happens if my parcel is damaged or tampered with?

Please contact us within 24–48 hours of delivery.

To help us process your claim, please provide:
• Clear photographs of the damaged product.
• Photographs of the outer packaging.
• A complete unboxing video showing the unopened package, the opening process, and the damaged product.

Claims without an unboxing video may not be eligible for approval.

What is GulabiSa’s return window?

Eligible return or exchange requests must be raised within 7 days from the date of delivery.

Requests received after this period may not be accepted.

When can I return or exchange a product?

Returns or exchanges are accepted only when:
• You received the wrong product.
• The product has a verified manufacturing defect.
• A size-related exchange applies to a future product where sizing is relevant.

All return requests are subject to verification by our support team.

Can I return a product if I simply don’t like it?

No. Returns are not accepted for change of mind, personal preference, or colour expectations.

Can I return a product after using or washing it?

No. Products that have been used or washed are not eligible for return or exchange.

Products must also retain their original tags where applicable.

What products cannot be returned?

Returns or exchanges are not accepted for:
• Used or washed products.
• Products without original tags.
• Customised or personalised products.
• Hygiene or intimate wear products.
• Gift cards.
• Products damaged due to misuse, improper care, or accidental damage.
• Change of mind, personal preference, or colour expectations.

Are natural variations considered defects?

No. Slight variations in colour, print placement, texture, or finishing are natural characteristics of our handcrafted and block-printed products and are not considered manufacturing defects.

Who pays for return shipping?

GulabiSa will bear the return shipping cost when:
• The wrong product was delivered.
• The product has a verified manufacturing defect.

For size-related exchanges, where applicable, the customer will bear the return shipping cost.

What happens if the replacement product is unavailable?

Eligible products may be exchanged depending on stock availability.

If the requested replacement is unavailable, GulabiSa may offer store credit or a refund, as applicable.

When will I receive my refund?

Once the returned product is received and passes our quality inspection, refunds are processed within 7–10 business days.

Refunds are issued to the original payment method used to place the order.

Your bank or payment provider may take additional time to reflect the refund.

Does GulabiSa offer gift wrapping or gift notes?

Not currently. We do not currently offer gift wrapping, gift messages, or special gift packaging.

You can, however, have an order shipped directly to the recipient by entering their delivery details at checkout.

What information does GulabiSa collect?

Depending on how you use our website, we may collect information such as your name, shipping and billing address, phone number, email address, transaction details, communications with us, device information, and website usage information.

We use this information to process orders, arrange shipping, provide customer support, improve our services, communicate with you, prevent fraud, and for other purposes described in our Privacy Policy.

GulabiSa is powered by Shopify, which helps us operate our online store and process various aspects of your shopping experience.

Does GulabiSa share my information with other companies?

We may share personal information with Shopify, payment processors, shipping and fulfilment providers, technology providers, customer-support providers, and other service providers where necessary to operate our business.

We may also disclose information where required by law or in other circumstances described in our Privacy Policy.

Can I request access to or deletion of my personal information?

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including rights to access, delete, correct, or obtain a copy of certain information.

You can contact us at hellogulabisa@gmail.com or +91 94105 03393 regarding privacy-related requests.

Can I unsubscribe from marketing communications?

Yes. Promotional emails may include an unsubscribe option. You may opt out of promotional communications, although we may still send non-promotional communications relating to your orders or account.

Can I leave a review for a GulabiSa product?

Yes. We may allow customers to submit product reviews and other content through the website.

Can GulabiSa use my review or photograph?

With appropriate permission, GulabiSa may use customer-submitted reviews or photographs for our website, social media, or marketing.

We may remove content that is abusive, misleading, spam, unlawful, or unrelated to the product or our services.

How can I contact GulabiSa?

You can contact us anytime for product questions, order queries, shipping issues, returns, exchanges, or anything else you’d like to ask.

Email: hellogulabisa@gmail.com
WhatsApp: +91 94105 03393

We aim to respond to customer queries within 1–2 business days.