Shipping & Returns
At GulabiSa, we want your shopping experience to be as seamless as the products we create. This policy outlines how we process, ship, exchange, and return your orders. By placing an order with us, you agree to the terms below.
SHIPPING POLICY
SHIPPING LOCATIONS
We currently ship across India.
International shipping is not available at the moment but is expected to launch in the future. Stay tuned for updates.
ORDER PROCESSING
Orders are processed and dispatched on the same business day after your order is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
ESTIMATED DELIVERY TIME
Once dispatched, your order is expected to reach you within:
· Metro Cities: 4–6 business days
· Rest of India: 6–8 business days
Please note that these timelines are estimates and may be affected by weather conditions, public holidays, operational delays, remote delivery locations, or circumstances beyond our control.
SHIPPING CHARGES
· Free Shipping on all prepaid orders above ₹699
· Orders below ₹699 are charged a flat shipping fee of ₹99
Shipping charges, if applicable, are displayed at checkout before payment.
COURIER PARTNER
Orders are shipped through India Post Speed Post.
As GulabiSa grows, we may partner with additional courier services to improve delivery experience.
ORDER TRACKING
Once your order has been dispatched, you will receive your tracking details via WhatsApp using the mobile number provided during checkout.
INCORRECT SHIPPING ADDRESS
Please ensure your shipping address and contact details are accurate while placing your order.
If an incorrect or incomplete address results in the parcel being returned to us (RTO – Return to Origin), the order will be cancelled and a refund will be issued after deducting the applicable forward and/or return shipping charges.
RETURNS & EXCHANGES
We hope you love every GulabiSa product. However, if something isn’t right, we’re here to help.
RETURN WINDOW
Eligible return or exchange requests must be raised within 7 days from the date of delivery.
Requests received after this period may not be accepted.
ELIGIBLE RETURNS
Returns or exchanges are accepted only under the following circumstances:
· You received the wrong product.
· The product has a verified manufacturing defect.
· Size-related exchanges (applicable only for future products where sizing is relevant).
All return requests are subject to verification by our support team.
ITEMS THAT CANNOT BE RETURNED
Returns or exchanges will not be accepted for:
· Products that have been used or washed.
· Products without original tags.
· Customized or personalised products.
· Hygiene or intimate wear products.
· Gift cards.
· Products damaged due to misuse, improper care, or accidental damage.
· Change of mind, personal preference, or colour expectations.
HANDMADE PRODUCT DISCLAIMER
Many GulabiSa products celebrate the beauty of handcrafted techniques. Slight variations in colour, print placement, texture, or finishing are natural characteristics of handcrafted products and are not considered manufacturing defects.
EXCHANGE POLICY
Eligible products may be exchanged depending on stock availability.
If the requested replacement is unavailable, we may offer:
· Store credit, or
· A refund, as applicable.
RETURN SHIPPING
Return shipping responsibility depends on the reason for return:
GulabiSa will bear the return shipping cost if:
· An incorrect product was delivered.
· The product has a verified manufacturing defect.
The customer will bear the return shipping cost if:
· The exchange is requested due to size-related reasons (where applicable).
REFUNDS
Once the returned product is received and passes our quality inspection, refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method used while placing the order.
Please note that your bank or payment provider may take additional time to reflect the refund.
DAMAGED OR TAMPERED DELIVERIES
If your package arrives damaged or tampered with, please contact us within 24–48 hours of delivery.
To process your claim, please provide:
· Clear photographs of the damaged product.
· Photographs of the outer packaging.
· A complete unboxing video showing the unopened package, the opening process, and the damaged product.
Claims without an unboxing video may not be eligible for approval.
ORDER CANCELLATION
Orders can be cancelled only before they are dispatched.
Once your order has been shipped, it cannot be cancelled.
Eligible cancellations will receive a full refund through the original payment method.
CONTACT US
For any shipping, return, exchange, or order-related queries, we’re happy to help.
Email: hellogulabisa@gmail.com
WhatsApp: +91 94105 03393
We aim to respond to all customer queries within 1–2 business days.
GulabiSa reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice. Any changes will be reflected on this page and will apply to orders placed after the revised policy becomes effective.